Privacy Policy

Last updated: March 2026

1. Introduction

Spinbara Casino ("we," "our," "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services at spinbara-casino-canada.com. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our platform, you consent to the data practices described in this policy.

2. Information We Collect

Account registration: Full name, email address, date of birth, residential address, phone number (optional). Identity verification (KYC): Government-issued ID (driver's licence or passport), proof of address (utility bill or bank statement). Financial data: Payment method details, deposit and withdrawal history, transaction amounts. Usage data: Games played, session duration, betting patterns, device information, IP address, browser type. Communications: Support chat transcripts, email correspondence, feedback submissions.

3. How We Use Your Information

We use your personal information to: operate and maintain your account; process deposits and withdrawals; verify your identity and age for regulatory compliance; provide customer support; detect and prevent fraud, money laundering, and bonus abuse; improve our platform and game offerings; send promotional communications (with your consent — you can opt out at any time); comply with legal obligations under our gaming licence; and monitor for signs of problem gambling to fulfill our responsible gaming commitments.

4. Data Storage and Security

Your data is stored on secure servers protected by 256-bit SSL encryption, firewalls, and intrusion detection systems. Access to personal data is restricted to authorized personnel on a need-to-know basis. We retain your data for as long as your account is active, plus 5 years after account closure for regulatory compliance. KYC documents are stored in encrypted vaults with additional access controls. We conduct regular security audits and penetration testing to ensure data integrity.

5. Data Sharing

We do not sell your personal information to third parties. We share data only with: payment processors (to complete transactions); identity verification services (for KYC compliance); game providers (anonymized usage data for game improvement); regulatory authorities (when required by law or licence conditions); and law enforcement (in response to valid legal requests). All third-party partners are contractually obligated to protect your data to standards equal to or exceeding our own.

6. Cookies and Tracking

We use cookies and similar technologies to: maintain your session and login state; remember your preferences; analyze site usage and performance; and deliver relevant promotional content. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics and marketing cookies can be managed through your browser settings. We use Google Analytics with IP anonymization enabled. No personally identifiable information is shared with analytics providers.

7. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to: access your personal information held by us; request correction of inaccurate data; withdraw consent for data processing (which may affect your ability to use our services); request deletion of your data (subject to regulatory retention requirements); file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, contact our Data Protection Officer at [email protected] or through live chat support.

8. International Data Transfers

As we operate under a Curaçao eGaming licence, some data processing occurs outside Canada. We ensure that all international data transfers comply with PIPEDA requirements and that receiving jurisdictions provide adequate data protection standards. Where necessary, we implement additional safeguards including contractual data protection agreements with all international service providers.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered users and posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

For privacy-related inquiries, data access requests, or complaints: Email: [email protected]. General support: [email protected]. Live chat: available 24/7 on our platform. Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376.

Accepted Payment Methods